THIS PRIVACY NOTICE TELLS YOU WHAT TO EXPECT PURESTREAM CLEANING LTD TO DO WITH YOUR PERSONAL INFORMATION.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· How to complain
CONTACT DETAILS
Telephone: 07519560046
Email: [email protected]
Registered address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
WHAT INFORMATION WE COLLECT, USE, AND WHY
We collect or use the following personal information for the operation of client or customer accounts:
· Names and contact details
· Addresses
· Account information, including registration details
· Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
LAWFUL BASES AND DATA PROTECTION RIGHTS
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out
more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about those data protection rights and the exemptions which may apply on the ICO’s website:
https://ico.org.uk/for-organisations/advice-for-small-organisations/privacy-notices-and-cookies/create-your-own-privacy-notice/your-data-protection-rights/#rtwc
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from
and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
· Your right to object to processing - You have the right to object to the processing of your personal data.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top
of this privacy notice.
OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the
right to withdraw your consent at any time.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data
protection rights may apply, except the right to portability. Our legitimate interests are:
o Where consent is given, we occasionally send marketing offers that would be of interest to the customer. We do not use a third party to promote services to our customers.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from:
· Directly from you
· Market research organisations
HOW LONG WE KEEP INFORMATION
Customer account data (names, addresses and contact details) are deleted within 1 year from the date the account is closed.
Financial records (payments) are stored for no longer than 7 years for tax and accounting purposes.
WHO WE SHARE INFORMATION WITH DATA PROCESSORS
SQUAREUP:
This data processor does the following activities for us: they provide a secure encrypted payment option for customers to make card payments and billing services.
COOKIES
A cookie is a small piece of data that may be stored on your computer or mobile device, used to allow the website to “remember” you and your preferences over time. Session cookies are
stored for only a brief amount of time (up to 30 minutes after your visit), while persistent cookies can be stored for up to 12 months after your last visit of the website. You can manage the cookies and whether you accept cookies or not on your computer or mobile device by accessing the browser settings. For most browsers, you are able to categorically accept, refuse or delete cookies at all times.
HOW TO COMPLAIN
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· How to complain
CONTACT DETAILS
Telephone: 07519560046
Email: [email protected]
Registered address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
WHAT INFORMATION WE COLLECT, USE, AND WHY
We collect or use the following personal information for the operation of client or customer accounts:
· Names and contact details
· Addresses
· Account information, including registration details
· Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
LAWFUL BASES AND DATA PROTECTION RIGHTS
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out
more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about those data protection rights and the exemptions which may apply on the ICO’s website:
https://ico.org.uk/for-organisations/advice-for-small-organisations/privacy-notices-and-cookies/create-your-own-privacy-notice/your-data-protection-rights/#rtwc
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from
and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
· Your right to object to processing - You have the right to object to the processing of your personal data.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top
of this privacy notice.
OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the
right to withdraw your consent at any time.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data
protection rights may apply, except the right to portability. Our legitimate interests are:
o Where consent is given, we occasionally send marketing offers that would be of interest to the customer. We do not use a third party to promote services to our customers.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from:
· Directly from you
· Market research organisations
HOW LONG WE KEEP INFORMATION
Customer account data (names, addresses and contact details) are deleted within 1 year from the date the account is closed.
Financial records (payments) are stored for no longer than 7 years for tax and accounting purposes.
WHO WE SHARE INFORMATION WITH DATA PROCESSORS
SQUAREUP:
This data processor does the following activities for us: they provide a secure encrypted payment option for customers to make card payments and billing services.
COOKIES
A cookie is a small piece of data that may be stored on your computer or mobile device, used to allow the website to “remember” you and your preferences over time. Session cookies are
stored for only a brief amount of time (up to 30 minutes after your visit), while persistent cookies can be stored for up to 12 months after your last visit of the website. You can manage the cookies and whether you accept cookies or not on your computer or mobile device by accessing the browser settings. For most browsers, you are able to categorically accept, refuse or delete cookies at all times.
HOW TO COMPLAIN
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint